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Terms and Conditions of Use

Last updated: May 20, 2026

1. Provider identification

The Connectus platform (the "Platform") is operated by Connectus SpA, Chilean Tax ID (RUT) 76.517.351-5, with registered address at Puerta del Sol 80, Office 020, Las Condes, Santiago, Chile ("Connectus", "we"). Website: https://www.connectus.la. Contact: [email protected].

2. Purpose and acceptance

These Terms and Conditions (the "Terms") govern access to and use of the Platform and of the communication services that Connectus provides through it. By registering for, accessing or using the Platform, the user or the entity it represents (the "Customer" or "User") declares that it has read, understood and fully accepted these Terms. If you do not agree, you must refrain from using the Platform.

3. Definitions

4. Description of the Services

Connectus provides a communication platform that allows Customers to send transactional and marketing messages to their own contacts. The Services are provided on an "as available" basis and may depend on telecommunications carriers, Meta Platforms and other third parties. Connectus may modify, extend or discontinue features, notifying the Customer where this materially affects the provision of the Services.

5. Registration and account

The Customer must provide truthful, complete and up-to-date information when registering. The Customer is responsible for keeping its credentials confidential and for all activity carried out under its account, and must notify Connectus immediately of any unauthorized use. Connectus may require identity verification and apply additional authentication mechanisms.

6. Acceptable use and prohibited conduct

The Platform may only be used to send emails and SMS messages to those Recipients who have voluntarily opted in to receive such messages.

Using the Platform to send emails and SMS messages to addresses or numbers that have been purchased or obtained without the Recipient's consent constitutes a violation of our policy of respect for the rights of individuals. Likewise, the Platform may not be used, under any circumstances, to send pornographic, offensive or illegal content, or content that encourages illegal activities or links to such information.

The Customer further undertakes not to use the Platform to:

The owners of the Connectus Platform shall have the final say in determining what content is offensive. Connectus reserves the right to terminate access to the service for anyone who has violated its policy and will pursue the relevant legal action if necessary.

7. Right of admission

Connectus reserves the right to prevent the use of its applications by any company or person, the acceptance or denial of their entry or continuation as a Customer being a matter of its own judgment.

8. Customer obligations regarding Recipients

The Customer is solely responsible for the Recipients and the Content it sends. In particular, it undertakes to:

9. Service characteristics and fees

Use of the Services may be subject to fees based on the contracted plan or on consumption. Prices, taxes and payment conditions are disclosed on the Platform or in the relevant commercial agreement. Failure to pay on time may result in suspension of the Services.

The content of an SMS message has a length of 160 characters in GSM-7 encoding. If a message exceeds that length, it will be charged as one (1) message for every 160 characters in that encoding.

10. Intellectual property

The Platform, its software, trademarks, designs and documentation are owned by Connectus or its licensors. These Terms do not transfer any intellectual property rights to the Customer, other than a limited, revocable and non-exclusive license to use the Platform for its intended purpose. The Customer's Content remains its property; the Customer grants Connectus a limited license to process it for the sole purpose of providing the Services.

11. Confidentiality

Connectus and the Customer agree that this instrument shall be confidential in nature, and therefore all information that Connectus and the Customer provide to each other shall be treated with the care and discretion afforded to restricted information, and neither party may disclose to third parties the content of its provisions. The confidentiality obligation set out in this clause must be complied with throughout the entire term of use of the Platform.

Connectus undertakes to maintain absolute confidentiality regarding all information relating to the database owned by the User to which it has access for technological reasons, as well as all confidential information about each User's business. In turn, the User undertakes to maintain absolute confidentiality regarding the information and activities to which it has access concerning Connectus.

To this end, and without the following list being exhaustive, the following shall expressly be considered confidential information: that relating to projects, trade secrets, economic evaluations, tenders, technologies, prices, budgets, studies, information provided by clients on a confidential basis; and, in general, any information related to the industrial privileges of the Customer or its clients.

12. Service availability

Connectus makes reasonable efforts to keep the Platform available but does not guarantee uninterrupted or error-free operation. The Services are provided "as is" and "as available". Interruptions may occur due to maintenance, force majeure or third-party provider failures.

13. Acts of God and force majeure

In cases of acts of God or force majeure, as defined in Article 45 of the Chilean Civil Code — including terrorist acts, civil unrest, internal disturbance, fires, floods, accidents, explosions and others of a similar nature — Connectus shall not be liable for:

14. Limitation of liability

Connectus shall not be answerable or liable for direct or indirect damages arising from the information that the User generates and manages in the database, nor for complaints from the Recipients of the messages.

Connectus shall not be legally liable for, nor shall it bear any cost arising from, damages resulting from actual or potential violations of anti-spam legislation — against the sending of unsolicited bulk messages — of Chile, the United States of America or any other jurisdiction. Connectus will fully cooperate with the investigation of any Customer accused of sending unsolicited messages.

To the maximum extent permitted by law, Connectus shall not be liable for indirect damages, loss of profit or loss of data arising from the use of, or inability to use, the Platform. Connectus's total liability, for any cause, shall not exceed the amount actually paid by the Customer in the three (3) months prior to the event giving rise to the claim.

15. Indemnification

The Customer shall hold Connectus harmless against third-party claims, fines or damages arising from the Content sent, from breach of these Terms or of applicable law, including the sending of messages without the Recipients' consent.

16. Suspension and termination

Connectus may suspend or terminate the Customer's access, in whole or in part, upon breach of these Terms, well-founded suspicion of fraud, security risk or request by a competent authority. The Customer may request the closure of its account at any time. Termination does not release the Customer from outstanding payment obligations.

17. Amendments

Connectus may update these Terms. The current version will always be available on this page, with its update date. Continued use of the Platform after a change implies acceptance of the amended version.

18. Dispute resolution — Arbitration

Any doubt, difficulty, difference or dispute that may arise between Connectus and the Customer in connection with the application, interpretation, scope, execution, resolution, extent, validity, nullity, performance or non-performance, termination — whether early or not — or any other circumstance arising from the use of the Platform or of its conditions, shall be resolved on each occasion by an arbitrator appointed by mutual agreement of Connectus and the Customer, who shall act as an arbitrator in equity (árbitro arbitrador), without formal proceedings, in a single instance, with no further appeal and as an amiable compositor, with Connectus and the Customer expressly waiving all remedies, retaining only those of reconsideration, clarification, rectification or amendment that may be brought before the arbitrator itself. The seat of the arbitration shall be the city of Santiago, Chile.

In the absence of agreement between Connectus and the Customer, or if the arbitrator appointed by them is unable or unwilling to perform these functions, Connectus and the Customer grant a special irrevocable mandate to the Santiago Chamber of Commerce (Cámara de Comercio de Santiago A. G.) so that, at the written request of either of them, it appoints an arbitrator in equity from among the members of the arbitral body of that Chamber's Arbitration Center, who shall resolve in accordance with the rules of that Arbitration Center. The mere merit of the request for the appointment of an arbitrator submitted by either party to the Arbitration Center of the Santiago Chamber of Commerce shall be sufficient to evidence the absence of agreement between Connectus and the Customer.

These Terms are governed by the laws of the Republic of Chile.

19. Contact

For questions about these Terms, write to [email protected]. For privacy and personal data matters, see our Privacy Policy.

Connectus SpA · RUT 76.517.351-5 · Puerta del Sol 80, Of. 020, Las Condes, Santiago, Chile